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For ACP-eligible households

The federal government announced that it had secured commitments from 20 internet service providers (ISPs) to offer ACP-eligible households high-speed, high-quality internet plans for no more than $30/month with no additional fees or data caps. This means that, for households participating in ACP, these internet plans will be FREE.

Conozca sus derechos

Al inscribirse en un plan de Internet para el hogar, asegúrese de conocer sus derechos sobre:

KYR 1 Spanish
KYR 2 Spanish
KYR 3 Spanish
KYR 4 Spanish
KYR 5 Spanish
KYR 6 Spanish

Need Help?

If you are experiencing issues with your ACP plan’s internet service provider, there are a number of actions you can take:

  • First, please contact your provider to resolve the issue.

  • If you continue experiencing issues, consider filing an informal consumer complaint with the FCC. 
    • If your issue is a billing and service issue, the FCC will serve your complaint on your provider.
    • Your provider will have 30 days to send you a response to your complaint.
    • To file a complaint with the FCC, please go to this online form. Select "availability" as the issue when completing the form. 
  • If your issue is still not resolved, please contact us by filling out the form below or call us at 866-922-1016

Your feedback will help ensure that all households have access to reliable broadband internet through the ACP.