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For ACP-eligible households

The federal government announced that it had secured commitments from 20 internet service providers (ISPs) to offer ACP-eligible households high-speed, high-quality internet plans for no more than $30/month with no additional fees or data caps. This means that, for households participating in ACP, these internet plans will be FREE.

Know Your ACP Rights

When signing up for a home internet plan, make sure you know your rights about:

Know Your Rights #1 Plan Option
Know Your Rights #2 Changing Providers
Know Your Rights #3 Poor Credit
Know Your Rights #4 Non-payment
Know Your Rights #5 Termination Fees
Know Your Rights #6 Past Due Balance

Need Help?

If you are experiencing issues with your ACP plan’s internet service provider, there are a number of actions you can take:

  • First, please contact your provider to resolve the issue.

  • If you continue experiencing issues, consider filing an informal consumer complaint with the FCC. 
    • If your issue is a billing and service issue, the FCC will serve your complaint on your provider.
    • Your provider will have 30 days to send you a response to your complaint.
    • To file a complaint with the FCC, please go to this online form. Select "availability" as the issue when completing the form. 
  • If your issue is still not resolved, please contact us by filling out the form below or call us at 866-922-1016

Your feedback will help ensure that all households have access to reliable broadband internet through the ACP.