If you have received a letter in the mail or a pre-recorded message from the FCC, it means that you did not successfully pass the automated eligibility check. Therefore, you will need to undergo the recertification process in order to continue receiving your ACP benefit. There's no need to worry, we're here to guide you through the recertification process to make it as easy as possible.
Here's What you Should Know
Each subscriber whose eligibility hasn't been reaffirmed through the Lifeline process will undergo an automated eligibility check. This check will validate the subscriber's eligibility status.
Subscribers who pass the automated check do NOT need to take any action to retain their ACP benefit.
Subscribers who fail the automated eligibility check, will receive a notice from the FCC via mail and pre-recorded messages asking them to recertify. Subscribers will then have 60-days to recertify before being de-enrolled from the ACP program.
Please Note: If you initially enrolled in the ACP through a participating Internet Service Provider (ISP) or school, and have recently received a recertification notice from them, it's important to reach out to them directly. You will need to communicate with them directly to successfully finalize the recertification process.
Methods of Recertification
1. Recertify Online
- To recertify online, please visit AffordableConnectivity.gov. Detailed instructions for the online recertification process are provided in your letter.
- After filling out the online recertification form, you will immediately find out whether you pass/fail.
2. Recertify by Mail
- To recertify through the mail, you will need to complete the ACP Recertification Form (English or Spanish) and send it to the address provided below:
USAC
ACP Support Center
P.O Box 9100 Moreno Valley, CA 92557 (Get directions here)
Wilkes-Barre, PA 18773
- You will NOT receive written notice that USAC received your form after it is submitted. However, you can call the ACP Support Center at (877) 384-2575 to check the status of your application through an interactive voice response (IVR) system or contact your Internet Service Provider and they can access this information via the Recertification Subscriber Status Report in NLAD.
- If you pass the recertification, USAC will mail a notification to you confirming your continued eligibility to receive the ACP benefit shortly after the successful recertification.
3. Recertify by Interactive Voice Response (IVR) - Only if listed on your letter
- To recertify via IVR you will need your Application ID (provided on the recertification letter) to enter the IVR.
- Call (877) 384-2470, enter in the application ID number included in your letter, and follow the prompts.
- This process will take approximately 10 minutes to complete.
- You will immediately find out whether you pass/fail.
If you need additional assistance with the ACP recertification process, please call our ACP Enrollment Support Center at 866-922-1016.
Recertification Reminders
- During the 60-day period, you may receive up to three (3) pre-recorded phone messages and a reminder postcard.
- Pre-recorded messages inform you:
- That it is time to recertify your benefit,
- Your deadline to recertify, and
- That you can continue immediately to recertify online, through the IVR (only for if listed in your recertification letter), or complete and return the mailed recertification form.
Frequently Asked Questions
Are there other ways to renew?
Some subscribers may be eligible to renew via phone. Call (877) 384-2470 to renew via Interactive Voice Response (IVR).
The fastest way to renew is to visit the National Verifier website.
You can also mail your completed your Recertification Form (English or Spanish) to:
USAC
ACP Support Center
P.O. Box 9100
Wilkes-Barre, PA 18773-9100
What do I need to renew?
To renew your Affordable Connectivity Program (ACP) benefit, you’ll need your Application ID.
You can find your application ID on your recertification letter or when you log into your National Verifier Account.
If you need to talk to someone about your eligibility or application status, call the ACP Support Center at (877) 384-2575. The ACP Support Center is open 7 days a week, from 9:00 AM to 9:00 PM ET.
Do I still qualify for the Affordable Connectivity Program?
There are two ways to qualify for the Affordable Connectivity Program (ACP): household income or through participation in certain government programs. If you still meet the eligibility guidelines, you may request to renew your benefit.
1. Household Income
You may also qualify for the ACP benefit if your household income is at or less than the following annual income limits:
| No. of Hosehold Members | Household Income |
| 1 | $29,160 |
| 2 | $39,440 |
| 3 | $49,720 |
| 4 | $60,000 |
| 5 | $70,280 |
| 6 | $80,560 |
| 7 | $90,840 |
| 8 | $101,120 |
2. Participation in certain government programs
You are eligible for ACP if you or someone else in your household is enrolled in at least one of the following programs:
- Lifeline
- Free or Reduced School Lunch Program, CEP Schools
- CalFresh or SNAP
- Medi-Cal or Supplemental Security Income (SSI)
- Pell Grant
- WIC (Women, Infants & Children)
- Federal Public Housing Assistance (FPHA)
- Veterans Pension and Survivors Benefits
Participants living on Qualifying Tribal Lands can also qualify through one of the following Tribal programs:
- Bureau of Indian Affairs General Assistance
- Food Distribution Program on Indian Reservations (FDPIR)
- Tribal Head Start
- Tribal Temporary Assistance for Needy Families (Tribal TANF)
When is the last day I can renew my service?
Your last day to renew is dependent on your 60-day window.
How do I know if I’ve been successfully renewed?
- Online: After you complete your application, you'll be presented a confirmation page that will state the status of your renewal (pass or fail).
- Mail: If you renew via mail, USAC will mail you an eligibility status notification (pass or fail).
- Phone (only available for some subscribers): If you renew via phone, you'll be notified the status of your renewal after you complete the IVR process (pass or fail).
What if I don't respond on time?
You have a 60-day recertification window to recertify your ACP benefit. If you do not successfully recertify within your 60-day window, the Universal Service Administrative Co. (USAC) will:
- Notify you via mail within 2-3 business days after your window closes, and
- Automatically de-enroll you from the service after 5 business days after the recertification window
If you don’t respond by your deadline (as listed in the documentation), you will lose your ACP benefit. This means your monthly bill may increase or your free service will stop. Your service may be turned off.
If you lose your discount but you think you still qualify, you can simply reapply.
How do I get more information?
For more information on the Affordable Connectivity Program renewal process, contact the ACP Support Center.
Phone: (877) 384-2575
Email: [email protected]
Online: Affordable Connectivity Help Webpage
You can also contact us directly at 866-922-1016 for more information.