If you have received a letter in the mail or a pre-recorded message from the FCC, it means that you did not successfully pass the automated eligibility check. Therefore, you will need to undergo the recertification process in order to continue receiving your ACP benefit. There's no need to worry, we're here to guide you through the recertification process to make it as easy as possible.
Here's What you Should Know
Each subscriber whose eligibility hasn't been reaffirmed through the Lifeline process will undergo an automated eligibility check. This check will validate the subscriber's eligibility status.
Subscribers who pass the automated check do NOT need to take any action to retain their ACP benefit.
Subscribers who fail the automated eligibility check, will receive a notice from the FCC via mail and pre-recorded messages asking them to recertify. Subscribers will then have 60-days to recertify before being de-enrolled from the ACP program.
Please Note: If you initially enrolled in the ACP through a participating Internet Service Provider (ISP) or school, and have recently received a recertification notice from them, it's important to reach out to them directly. You will need to communicate with them directly to successfully finalize the recertification process.